Terms of service

Terms of Service

Last Updated: August 5, 2026

Welcome to Warmo. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our store. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. General

Warmo provides winter essentials and related products for personal use. We reserve the right to update or modify these Terms at any time without prior notice. Continued use of our website constitutes acceptance of any changes.

2. Eligibility

By placing an order, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.

  • The information you provide is accurate and complete.

  • You are authorized to use the payment method provided.

3. Products

We strive to display our products as accurately as possible. However:

  • Product colors may vary depending on your screen settings.

  • Product images are for illustration purposes and may differ slightly from the actual item.

  • Product specifications may change without prior notice due to manufacturer updates.

4. Pricing

All prices are displayed in South African Rand (ZAR) unless otherwise stated.

We reserve the right to:

  • Change prices without notice.

  • Correct pricing errors.

  • Cancel orders placed using incorrect pricing caused by technical or human error.

5. Orders

After placing an order, you will receive an order confirmation email.

Warmo reserves the right to:

  • Accept or decline any order.

  • Cancel orders suspected of fraud or unauthorized activity.

  • Limit quantities purchased per customer.

If your order is cancelled after payment has been received, a full refund will be issued.

6. Shipping & Delivery

Delivery times are estimates only and may vary depending on:

  • Your location.

  • Courier delays.

  • Public holidays.

  • Weather conditions.

Warmo is not responsible for delays caused by shipping carriers or circumstances beyond our control.

7. Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy. Please review that policy before requesting a return.

8. Warranty

If a product arrives damaged or defective, please contact us within 7 days of receiving your order.

Normal wear and tear, misuse, accidental damage, improper use, or unauthorized modifications are not covered.

9. Limitation of Liability

To the fullest extent permitted by law, Warmo shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use of our products.

  • Delayed deliveries.

  • Website interruptions.

  • Product misuse.

Our maximum liability shall not exceed the amount paid for the product purchased.

10. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Images

  • Product descriptions

  • Graphics

  • Website design

  • Text

is the property of Warmo and may not be copied, reproduced, distributed, or used without prior written permission.

11. User Conduct

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to interfere with website security.

  • Upload malicious software or viruses.

  • Provide false or misleading information.

  • Violate any applicable laws or regulations.

12. Privacy

Your personal information is collected and used in accordance with our Privacy Policy.

We take reasonable measures to protect your personal information but cannot guarantee absolute security over the internet.

13. Third-Party Services

Our website may contain links to third-party services or payment providers.

Warmo is not responsible for the content, policies, or practices of any third-party websites.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.

15. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes become effective immediately upon being published on our website.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Warmo
📧 Email: lavhelani002@gmail.com

We aim to respond to all enquiries within 1–2 business days.

By using the Warmo website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.