Return & Refund Policy

Last Updated: August 1, 2026

At Warmo, your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.

Returns

We accept returns within 30 days of the date you receive your order.

To be eligible for a return, your item must:

• Be unused and in its original condition.

• Be returned in its original packaging with all included accessories.

• Include proof of purchase or your order number.

Items returned without prior approval may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Used heating products.

• Items damaged due to misuse, accidents, or improper handling.

• Clearance or final sale items (where stated).

• Gift cards.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the issue so we can resolve it as quickly as possible.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be processed to your original payment method. Depending on your payment provider, refunds may take 5–10 business days to appear in your account.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items that are defective, damaged, or incorrect. If you need an exchange, please contact us using the email below.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was sent.

• The item arrived damaged or defective.

• The return is due to our error.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Order Cancellations

Orders may only be cancelled before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled and must instead follow our return process.

Contact Us

If you have any questions about our Return & Refund Policy or would like to request a return, please contact us:

Warmo
Email: lavhelani002@gmail.com

We aim to respond to all customer inquiries within 1–2 business days.

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Warmo is committed to providing quality winter essentials and excellent customer service. If you experience any issues with your order, we'll do our best to make it right.