Shipping policy

Shipping Policy

Last Updated: August 1, 2026

Thank you for shopping with Warmo. We are committed to delivering your order as quickly and safely as possible. Please review our Shipping Policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment has been confirmed.

  • Orders are processed Monday to Friday, excluding public holidays.

  • Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

Delivery Times

Estimated delivery times are:

  • Across South Africa - 8-11 Business days

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or high order volumes.

Shipping Fees

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

From time to time, Warmo may offer free shipping promotions. These promotions will be clearly displayed on our website when available.

Order Tracking

Once your order has been shipped, you will receive a tracking number (where available) via email so you can monitor your delivery.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your purchase.

Warmo cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Delivery Delays

While we strive to deliver every order on time, delays may occur due to:

  • Severe weather

  • Public holidays

  • Courier disruptions

  • High seasonal demand

  • Events beyond our reasonable control

We appreciate your patience should any unexpected delays occur.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us as soon as possible.

For damaged deliveries, please include:

  • Your order number

  • Photos of the package

  • Photos of the damaged item(s)

We will work with the courier to resolve the issue as quickly as possible.

International Shipping

At this time, Warmo primarily ships within South Africa. If international shipping becomes available, this policy will be updated accordingly.

Failed Deliveries

If a delivery cannot be completed because:

  • No one is available to receive the parcel,

  • The shipping address is incorrect, or

  • The parcel is not collected after delivery attempts,

the package may be returned to us. Additional shipping charges may apply to resend the order.

Contact Us

If you have any questions regarding your shipment, please contact us:

Warmo
Email: lavhelani002@gmail.com

We aim to respond to all shipping enquiries within 1–2 business days.

At Warmo, we're committed to delivering your winter essentials safely, reliably, and as quickly as possible so you can stay warm all season long.